Introduction

Fidel Swift is an Amharic keyboard software and website designed to make typing in Amharic fast, accurate, and accessible. This privacy policy explains what information we collect, how we use it, and the rights you have regarding your data. We aim to be transparent and respect your privacy by collecting only what is necessary to provide and improve our services.

This policy applies to the Fidel Swift website, the keyboard software, and any related services or features provided by us. By using Fidel Swift, you agree to the practices described below. If you do not agree, please discontinue use of our services.

Information we collect

Usage data: Non-personal metrics about how you interact with the keyboard and website (e.g., features used, settings, approximate session duration). We do not collect the content of your keystrokes typed into other apps.
Device and technical data: Device type, operating system, browser type, language settings, and anonymized identifiers used for diagnostics and performance.
Crash and diagnostic logs: Error reports that help us identify bugs and improve stability. These logs may include technical data at the time of the crash.
Cookies and similar technologies: Cookies to remember preferences, maintain sessions, and measure analytics. You can control cookies via your browser settings.
Support communications: If you contact us, we may collect information you provide (e.g., email, screenshots) to resolve issues.

Note: The keyboard software is designed to process input locally on your device. We do not transmit the content of your typed text to our servers unless you explicitly use a cloud feature that requires it.

How we use your information

Provide and maintain services: Operate the keyboard and website, ensure compatibility, and deliver core functionality.
Improve performance and reliability: Use diagnostics and analytics to fix bugs, enhance features, and optimize the user experience.
Personalize settings: Remember your preferences (e.g., layout, theme, input behavior) across sessions.
Security and fraud prevention: Detect and prevent fraudulent use, abuse, or misuse of the services.
Communications: Respond to support requests and send administrative messages (e.g., updates, policy changes). Marketing messages are sent only with your consent where required.
Legal compliance: Comply with applicable laws, regulations, and lawful requests.

Data security

We use industry-standard safeguards to protect your information, including encryption in transit (HTTPS), access controls, and secure infrastructure practices. While no system can be 100% secure, we continuously work to protect against unauthorized access, disclosure, alteration, and destruction.

Access control: Only authorized personnel can access necessary data.
Minimization: We collect and retain only what is needed to provide and improve the services.
Retention: We retain information only for as long as necessary for the purposes described, or as required by law.

Third-party services

We may use third-party services for hosting, analytics, error reporting, and content delivery. These providers process data on our behalf and are contractually bound to protect it. Where applicable, we implement data protection agreements and only share what is necessary for the service to function.

Analytics: Aggregate usage metrics to understand feature adoption and improve the experience.
Crash reporting: Diagnostic logs that help us identify and fix issues.
Hosting/CDN: Infrastructure and delivery of website assets.

We do not sell personal information. We do not share your text input content from the keyboard with third parties unless required by law or explicitly authorized by you.

User rights

Depending on your location and applicable law, you may have rights over your personal information, which may include:

Access: Request a copy of the information we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your information, subject to legal or operational requirements.
Restriction: Ask us to restrict the processing of your data in certain circumstances.
Objection: Object to processing for specific purposes, such as direct marketing.
Portability: Request a copy of your data in a machine-readable format.
Consent withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.

Children’s privacy

Fidel Swift is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

International data transfers

Our services may be provided using infrastructure located in different countries. When we transfer data, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the website or app.

Contact us

If you have questions, concerns, or requests related to this privacy policy or your personal information, please contact us:

Email: fidelswiftapp@gmail.com
Subject line: “Privacy Request – Fidel Swift”
Response time: We aim to respond within 30 days where applicable by law.

If you are located in Ethiopia or the EU, you may also have the right to contact your local data protection authority.

Privacy Policy